Frequently Asked Questions (FAQs)

1. What file formats can you use?
2. What computer applications do you have?
3. What size should I set up for my name card template?
4. How can I make sure my BLUE colors do not come out PURPLE color?
5. What color mode should my files be?
6. What resolution should my file be?
7. How should I set up my bleed and crop marks?
8. Does Premio Stationery accept borders on jobs?
9. How should I set up my file for proper rotation?
10. How can I avoid transparency issues?
11. How do I export a .pdf correctly?
12. How do I get a grayscale image in a CMYK document?
13. What is rich black and how can I get it?

We prefer documents to be in PDF format, but we can read almost any common format. And while we have only PC computers, they can read Mac disks. Mac users: Be sure to put a file extension on all files you send or bring in on disk ("nameoffile.pdf" or "nameofgraphic.jpg", etc.) This includes fonts. For additional information on PDF and Acrobat, please visit: http://www.adobe.com

**Please be sure copies of all graphics are included on your disk/ USB flash drive, even if they are embedded in the file.

**Also, please include copies of all fonts except the following: Arial, Times New Roman & Comic San.

**Remember to add crop marks and flatten your files before uploading if you are sending via e-mail.

Our current software is as follows:

• Adobe Acrobat Professional 7.0
• Adobe Illustrator CS4 and below
• Adobe Photoshop CS4 and below
• Microsoft Office 1997-2007
• AutoCAD 2005 Lite version
• DWG Viewer 2011 and below

For ALL MS-Office documents i.e. MS-Word, MS-Excel, MS- Publisher, MS-Powerpoint, ALWAYS make sure that the printing setup page is in A4 size or A3 size, whichever is appropriate.

Please follow this step: Go to File > Page Setup > select the paper size which you would like your document to be printed on > click OK. Once you have done that, please adjust the margin and spacing if needed.

We only print 5.4cm x 9cm (3.5in x 2.1in) name card size as this is the only size that our name card cutter recognizes. If there is full colour background involved, please ensure that you create extra bleeding.

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values.

Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.

Example: C-100 M-70 Y-0 k-0

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

These colors are RGB


These are the same colors but in CMYK

You should always start and finish your designs in CMYK color mode.

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turnaround.

These are 72 dpi low res images


These are the same images but at 300 dpi

We only accept 300 dpi files and no less.

Bleed must extend further than the cut line. Please keep all text and anything you do not want cut at least 0.5cm away from the cut line.

When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.

Yes, but if the border is too close to the cutline, it may be cut off-center slightly.

We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.

Do not send your files rotated if both sides read the same way.

When one side reads different than the other, you should align the file how you want them printed before you send the files.

For files not properly set up, Amazing Printing & Signs, Inc. will use best judgment and will not be resposible for improper rotation.

Any transparency issue can be resolved before saving your file.

What a transparency problem looks like on screen...	After a transparency problem is printed...

To prevent this, never use shadows, glows, or any other transparency, image or otherwise, on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

All of these effects will cause transparency problems.

When exporting from any program such as Indesign or Illustrator, use these settings to make sure your .PDF files export correctly.

Grayscale images that are converted to CMYK will have a color shift in the final print. That shift may be green or yellow.

Always check the CMYK values of your grayscale in the final CMYK document. If there are other values other then K in your grayscale image, there is a chance that the color will vary.

To eliminate all values other then K, use your Channel Mixer (adjustment layer) in Photoshop, then click "Monochrome" and adjust accordingly.

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

We recomend using... C 60 M 40 Y 40 K 100 This will give you a deep, dark, rich black.